Refund policy

Returns & Exchanges 

If your selection does not completely align with your expectations, we welcome the opportunity to make it right. We accept returns and exchanges within 14 days of delivery. To be eligible for a return, your items must remain unlit and in their original packaging. 

Initiating a Return

To begin a return or exchange process, please email us at reveriebox@reverieboxcandleco.com with your order number. We will provide you with custom return instructions. Kindly note that packages sent back to our studio without prior authorization cannot be accommodated.

Return Shipping: Return and exchange shipping costs remain the responsibility of the client. For your security, we highly recommend utilizing a secure, trackable shipping service, as we cannot guarantee receipt of your returned package.

Refund Processing: Once our studio receives and inspects your returned pieces, we will notify you of your approval. Approved refunds are credited immediately to your original method of payment, typically reflecting within 7 business days. Original shipping and handling fees are non-refundable.

Transit & Delivery Protection

The Reverie Box Quality Guarantee: If your fine fragrances arrive damaged or defective during transit, we will arrange a complimentary replacement. Please contact us within 14 days of receipt at reveriebox@reverieboxcandleco.com with documentation of the issue. To expedite your replacement, kindly include high-resolution photographs of the damaged product, the interior packaging materials, and the exterior shipping label.

Stolen or Missing Shipments: Reverie Box is not liable for packages documented as successfully delivered by the carrier. We are unable to replace missing or stolen parcels once delivered; please file a formal claim directly with the carrier (USPS) using your tracking details.

Client Services

For any inquires regarding your order or policy details, please reach out to us via email at reveriebox@reverieboxcandleco.com.